Aqua provides professional, experienced personnel to maintain and improve water systems through all phases of design, building and operation. This includes:

• 24/7/365 response to service interruptions or water quality issues.
• Proactive maintenance of infrastructure.
• Safe and professional installation or replacement of pipes, valves, hydrants, services, meters, pumps, etc.
• Fully-licensed operators with technical expertise.

Aqua offers safe, reliable wastewater services that improve the quality of water distributed back into the environment.

• 24/7/365 response to service interruptions or wastewater collection issues.
• Proactive maintenance on critical equipment and operating assets.
• Safe and professional installation of wastewater infrastructure.
• Fully-licensed operators with technical proficiency.
• Sustainable wastewater management.

As part of our water and wastewater services, Aqua proactively manages compliance with federal and state regulatory agencies, including:

• Regulatory testing and reporting.
• Regulatory compliance monitoring and planning.
• Drinking water quality management.

Aqua provides outstanding customer service to assist with questions, billing, service requests and outages 24 hours a day, seven days a week, 365 days a year, including:

• A toll-free 800 line.
• 24/7/365 support and dispatch.
• Meter reading (manual and remote uploads to billing system).
• Billing and payment collection (electronic, paper and online bill pay options).
• Service request and management system via ServiceLink.
• Real-time service interruption notification via WaterSmart Alerts.

Aqua provides remote system monitoring services, which include:

• 24/7/365 staffing to manage and monitor key system parameters.
• Routine analysis to asses system performance and trends.
• Regular, reliable communication with relevant parties during emergency events.

Aqua provides preventive and emergency maintenance to ensure reliability and quality day and night, such as:

• Preventive and emergency crew on call 24/7/365 to service planned and unplanned events.
• Media management, leak detection, main replacement and trenching.
• Leak detection, main replacement and trenching.

Aqua provides a professional and licensed staff to address immediate infrastructure needs and assist with strategic plans to maintain, enhance and grow water and sewer systems. This includes:

• Engineering design and project management.
• Capital project planning, prioritization and budgeting.
• Facility and system maintenance planning, prioritization and management.

Aqua, an Essential Utilities company, is committed to the safe, secure and reliable operation of its information technology and operations technology systems. Essential has a robust and long-standing cybersecurity program, which is aligned to the National Institute of Standards and Technology (NIST) Cybersecurity Framework.

As cybersecurity threats continue to evolve and increase both in sophistication as well as complexity, the Essential strategy has been to operate utilizing a risk-based approach and continuous improvement through the following methods: Governance, Risk Management, Controls, Policy & Compliance and Awareness, Training and Assessment. Learn more about each of these methods by visiting our 2020 Essential ESG Report here.